A Commitment to the Customer
All plants are fully guaranteed to arrive alive and healthy. As a gardener myself, I feel this is essential to any business
which sells live plant material. It is important that people receive what they purchase, and that it is never less than what
they expect. This goes for both the product and the service.
If you have any questions about the plants you have ordered, I will do my best to answer them personally. Plants are a serious
interest of mine, so I am constantly researching and writing about all the species I grow and sell. For the benefit of the
customer, I attempt to provide comprehensive, in depth information about every species I sell. This website is meant to be an
accessible resource to anyone.
Shipping Live Plants
As a grower and gardener I have had numerous dealings with mail order nurseries, as well as through eBay. It has been
quite the education in what works (and especially what doesn't) when shipping live plants. All our plants are packaged
carefully and securely to avoid common mail-order mishaps.
One of the main reasons we sell small seedling trees is because we can ship them securely in their pots. This allows me
to sell some root-sensitive species that one may not normally find, and also allows me to fully guarantee everything I sell.
Since we are located in the cold climate of Groton, MA, we are able to ship to many different tropical and sub-tropical
zones where state-to-state agricultural restrictions might not have allowed. The only state we cannot ship to is Hawaii. It
is not my intention to profit from overcharging for shipping/handling. All shipping occurs on Monday, Tuesday and Wednesday
mornings. We do not ship late in the week because the plants may sit in their boxes unnecessarily on weekends.
Returns / Damaged Plants
In the event that damage occurs during shipping, please contact me immediately and I will gladly assist you in
correcting the situation. You do not need to return the damaged plants.
We do not generally accept returns due to the nature of this business, live plant material. Freely accepting returns
would be very stressful on the plants. However, this is why I have provided information and pictures of the species I
sell so the customer knows exactly what they are buying. If you feel strongly that you have not received what you
ordered, please contact me and I will quickly help to resolve the problem.
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"Tree is in fine shape and budding! Packing was exceptional. Thank you so much!"
- Satisfied Customer 1
"WOW, Plant is 10X better than expected. Great condition. Thank you very much."
- Satisfied Customer 2
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